Maintenance medications – prescriptions taken long term for conditions like high blood pressure, diabetes, heart disease, high cholesterol, or asthma – work best when plan members can take them consistently. Medication delivery helps make that easier by shipping eligible maintenance medications directly to a member’s home (or another preferred location), so they can make the most of their pharmacy benefits.
Prescription delivery that supports your benefits strategy
Pharmacy isn’t just a fulfillment benefit, it’s a powerful lever for treatment adherence, member engagement, and total cost of care. When members face friction (extra trips, timing issues, missed refills), adherence often drops – and avoidable medical utilization can rise. Prescription delivery helps create more predictable pharmacy care for members managing chronic conditions.
Benefits of home delivery for maintenance medications
Here’s how CarelonRx Pharmacy, a dispensing pharmacy in the CarelonRx network, helps you support better continuity of care while delivering a simpler member experience:
Measurable health impacts when members stay on track.
Studies have shown that people who obtain 90-day supplies through home delivery versus 30-day supplies picked up at retail pharmacies are more likely to take medications as prescribed – supporting better adherence and helping reduce total health care costs by preventing avoidable ER visits or hospital stays. A recent CarelonRx internal analysis found 60% lower inpatient utilization and 22% lower ER utilization among home delivery users compared with matched retail members.1
Potential cost savings for members and employers.
When plan rules allow and a provider prescribes a 90-day supply (instead of three 30-day fills), members may pay less. Standard shipping is always free. Cost savings can extend to employers and plan sponsors, too. Data shows $118 PMPM (per member per month) all-cause medical savings for CarelonRx home delivery members compared with matched retail members.2
Hassle-free service with support built in.
CarelonRx Pharmacy can contact a plan member’s doctor to request a new 90-day prescription if needed. If member approval is required, the home delivery team will reach out for consent before shipping the medication. And pharmacists are available 24/7 to answer questions – so members can get support when it’s convenient, without an extra trip to the pharmacy.
How members can get started with home delivery
Getting started is simple on a member’s health plan website or in the Sydney Health app with a few quick steps:
1. Log in to the member’s health plan website and go to the Pharmacy page, or open the Sydney Health app and select the Pharmacy tab.
2. Choose Request a New Prescription (or Request a New Home Delivery Prescription), and enter the medication name.
3. If the medication is eligible, select Request This Medication, and enter required details.
4. If prompted, complete the Medical Profile steps (for example, allergies and health conditions).
5. Review and submit the order.
How to transfer a prescription to CarelonRx Pharmacy
On the health plan website: Start by selecting a prescription you’d like CarelonRx Pharmacy to fill, then select Start Transfer. CarelonRx Pharmacy will contact the doctor to request a new, 90-day prescription.
On the Sydney Health app: Go to Pharmacy > Menu > View Prescriptions, select the prescriptions to transfer, and follow the prompts. CarelonRx Pharmacy will contact the doctor to request a new, 90-day prescription.
It’s that easy. When plan members use CarelonRx Pharmacy home delivery as part of your pharmacy benefit plan, you can feel confident in supporting consistent access to maintenance medications and a better member experience.
1 Utilization based on CarelonRx internal analysis of commercial member claims and utilization, 2025. Results may vary.
2 CarelonRx adherence analysis, 2025. Results may vary.